By nature, we humans continually seek to reduce the uncertainty and ambiguity around us. We’re all different to some degree, of course, but we generally like to know what to expect each day, and we like to have clarity about what’s going on.
As a result, we’re information seekers.
We look for cues in what people say and how they act. We try to figure out what’s important and what’s not important in part through the words and actions of others.
And when we don’t have much information to go on—for example, when our direct supervisors don’t communicate with us on a regular basis—we tend to fill in the gaps.
We interpret—and sometimes contribute to—rumors among our peers. We do our best to reduce our own uncertainty and ambiguity. Sometimes that works.
Sometimes it doesn’t.
That’s whyRead More