“Hey, you did a really great job in a tough situation. They’re lucky to have you.” I heard the gentleman in front of me say these two simple sentences to the United Airlines flight attendant as we exited the plane. It was a flight that normally takes about one hour, but it turned into more than three hours for all of us aboard the aircraft due to weather considerations. The flight attendant’s reaction to this unsolicited positive feedback, as you can imagine, was one of delight and appreciation.Read More
I’m Ben Baran. I think, I write, I speak. I believe our world gets better through better organizations and better leaders, allowing us to flourish as we pursue a meaningful existence.
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